Got this email from my
@RamCares case manager (personal information redacted).
There is no need to reply to this email if you are no longer having any concerns with your vehicle and your issues are resolved at this time.
We just wanted to thank you for allowing RAM Customer Care the opportunity to address your concern. If you require any further assistance and are able to get the vehicle back into the dealership and get it diagnosed, then certainly give us a call back so we may reopen your case and look into the concern further.
We also wanted to let you know that we attempt to conduct a satisfaction survey upon closure of a case; therefore, you could potentially receive a survey by email. We’d ask that you take the time to complete the survey so we’ll know how we’re doing and what improvements we can make to enhance the customer experience.
Thank you for your time, participation, patience and for being a loyal RAM customer. It has been a pleasure working with you, and all the best in the future,
Seems like they are closing my case on my leaky rear window without any further explanation.
Oh, and I fedexed out a check for 30k to buy out my lease.
Honestly, if I could justify the price on a different new brand at this point, it would already be done.