Digital rearview mirror unavailable

[liq001]

Hello guys.

I have my 2022 ram 1500 limited with 400 miles on it. Since day one the digital rearview mirror stopped work multiple times while driving. Message keep saying digital rearview mirror unavailable,service required. Went to the dealer, they said everything work as intented? No poor wire connection. does anyone here has the same issue and get fixed so far? Please help

best
Lee

 

[BowersFJ]

Do a reboot


Sent from my iPhone using Tapatalk

 

[Shots]

That's definitely not normal. Mine has never stopped working and my truck is about 9 months old. Mine's a '21 not a '22 so maybe it's a new issue?

 

[liq001]

Do a reboot


Sent from my iPhone using Tapatalk

How to reboot? Please let me know. I am going to try. Thanks

 

[liq001]

That's definitely not normal. Mine has never stopped working and my truck is about 9 months old. Mine's a '21 not a '22 so maybe it's a new issue?

That’s why not trust the dealer but here.

 

[BowersFJ]

How to reboot? Please let me know. I am going to try. Thanks

Press and hold Power and Tuner buttons for like 20 seconds until the screen goes black


Sent from my iPhone using Tapatalk

 

[Shots]

That resets the radio doesn't it? That works for the back-up camera, but will it work for the mirror too?

 

[BowersFJ]

That resets the radio doesn't it? That works for the back-up camera, but will it work for the mirror too?

Don’t know …. Guess we will find out, won’t we


Sent from my iPhone using Tapatalk

 

[liq001]

Press and hold Power and Tuner buttons for like 20 seconds until the screen goes black


Sent from my iPhone using Tapatalk

Thanks. Let’s see

 

[Shots]

Don’t know …. Guess we will find out, won’t we

Ha ha, okay I actually laughed aloud at that. You're right though.

 

[liq001]

Press and hold Power and Tuner buttons for like 20 seconds until the screen goes black


Sent from my iPhone using Tapatalk

Seems like it only reboots the radio itself, but thanks again

 

[RamCares]

Hello guys.

I have my 2022 ram 1500 limited with 400 miles on it. Since day one the digital rearview mirror stopped work multiple times while driving. Message keep saying digital rearview mirror unavailable,service required. Went to the dealer, they said everything work as intented? No poor wire connection. does anyone here has the same issue and get fixed so far? Please help

best
Lee

Greetings,
Please be sure to keep us posted as you continue to monitor this. If you find yourself having to work with your dealer again, we're more than happy to get you connected with case specialists who can work alongside your dealers to explore all potential solutions. Feel free to follow up with us via private message if this would be of interest.

Rob
Ram Cares

 

[liq001]

Greetings,
Please be sure to keep us posted as you continue to monitor this. If you find yourself having to work with your dealer again, we're more than happy to get you connected with case specialists who can work alongside your dealers to explore all potential solutions. Feel free to follow up with us via private message if this would be of interest.

Rob
Ram Cares

Thanks for reply. Already have a star case, NO. 82189102, but no one contact me yet. BTW, how to send you a private message? And let a specialist work out a solution with dealer?

 

[mikeru82]

Thanks for reply. Already have a star case, NO. 82189102, but no one contact me yet. BTW, how to send you a private message? And let a specialist work out a solution with dealer?

Click on their avatar and then click on "Start conversation".

 

[liq001]

Click on their avatar and then click on "Start conversation".

Thanks so much

 

[abmillh]

Hello guys.

I have my 2022 ram 1500 limited with 400 miles on it. Since day one the digital rearview mirror stopped work multiple times while driving. Message keep saying digital rearview mirror unavailable,service required. Went to the dealer, they said everything work as intented? No poor wire connection. does anyone here has the same issue and get fixed so far? Please help

best
Lee

Lee,

Did you ever get a response to this from the dealer? What was the resolution? I just started having this problem myself.

Thanks,
Andrew

 

[RamCares]

Lee,

Did you ever get a response to this from the dealer? What was the resolution? I just started having this problem myself.

Thanks,
Andrew

Hi there, abmillh,

If you plan to visit your dealer for further diagnosis of your concerns and would like additional support through the process, you're welcome to send our team a PM for an extra layer of assistance.

Steph
Ram Cares

 

[abmillh]

Hi there, abmillh,

If you plan to visit your dealer for further diagnosis of your concerns and would like additional support through the process, you're welcome to send our team a PM for an extra layer of assistance.

Steph
Ram Cares

Hey Steph,

Was there a way to look up the previous ticket for a potential resolution? Just trying to figure out what conditions trigger this message and where to troubleshoot. Mine only started when adding a trailer camera. This message doesn't appear when using the CHMSL camera.

Thanks,
Andrew

 

[liq001]

Lee,

Did you ever get a response to this from the dealer? What was the resolution? I just started having this problem myself.

Thanks,
Andrew

Yes, my dealer replace a new mirror for me. No issue now.

Best
Lee

 

[abmillh]

Yes, my dealer replace a new mirror for me. No issue now.

Best
Lee

Thanks, Lee. My main camera works just fine, it's only when the trailer cam is hooked up that it starts erroring and eventually quits working.